Sai Fish Aquarium

Payment Policy

Sai Fish Aquarium | Payment Policy

1. Accepted Payment Methods

We aim to make your shopping experience as convenient as possible. We currently accept:

  • Cash: For all in-store purchases at our Shivanagara shop.

  • UPI (GPay / PhonePe / Paytm): Our preferred method for both in-store and remote orders.

  • Bank Transfer: Available for large-scale custom projects or bulk wholesale orders.

2. In-Store & Livestock Purchases

  • Immediate Payment: All livestock (Mollies, Guppies, Tetras, etc.) and dry goods must be paid for in full at the time of purchase or before they are packed for transport.

  • Holds: We can hold specific fish for a maximum of 24 hours with a small non-refundable deposit. After 24 hours, the fish will be returned to the sales floor.

3. Custom Installation Projects (Ponds & Large Tanks)

  • Deposit: A 50% advance deposit is required to confirm your booking and begin the fabrication of custom glass or the procurement of specialized granite materials.

  • Progress Payments: For long-term projects, a mid-point payment may be requested upon the arrival of materials at the site.

  • Final Balance: The remaining 50% must be paid immediately upon completion of the installation, prior to the final water-filling test.

4. Shipping & Online Orders

  • Pre-payment Only: For orders being shipped from our shop, we require 100% payment (including shipping costs) before the parcel is dispatched.

  • Proof of Payment: Please share a screenshot of your UPI transaction via WhatsApp to speed up your order processing.

5. Refund & Cancellation

  • Livestock: Payments for live fish are non-refundable once the fish have been packed/shipped.

  • Custom Glass: Once glass has been cut to your specific measurements, the deposit is non-refundable.

Strategy for Samuel:

  • The UPI Advantage: Since you are in Mangalore, UPI is likely your most used tool. Make sure your QR code is clearly displayed at your shop counter and included in your WhatsApp "Catalog" or business profile.

  • The "Glass" Protection: Because custom-cut glass for your granite project cannot be resold to someone else, never start the cutting process until that 50% deposit is in your account.

  • Clear Records: Use a simple digital ledger or a notebook to track which "Sai Fish Aquarium" customers have paid deposits for custom work versus who has paid for stock.